Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1–3 business days.

Once processing is complete, your order will be dispatched and handed over to the courier.


Delivery Time

Estimated delivery time is 7–15 business days, depending on your location and the courier.

Delivery times are estimates and may vary due to factors outside our control, such as customs processing or courier delays or delivery locations.


Order Changes & Cancellations

Orders cannot be cancelled, modified, or changed once they have been dispatched.

Please ensure all order details are correct before completing your purchase.


Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Please allow time for tracking information to update after dispatch.


Delays

We are not responsible for delays caused by:

  • Customs processing

  • Courier operational delays

  • Incorrect or incomplete address details provided by the customer


Lost or Missing Parcels

If your order is confirmed as lost in transit, we will arrange a replacement or refund at our discretion.


Contact

If you have any questions regarding shipping, please contact us at:

support@autovorstro.com